Aricent நிறுவனம் Technical Leader பணிக்கு பட்டதாரிகளை இணையதளத்தில் விண்ணப்பிக்க அழைக்கிறது.

Company Profile:

Aricent is the world’s #1 pure-play product engineering services and software firm. The company has 20-plus years experience co-creating ambitious products with the leading networking, telecom, software, semiconductor, Internet and industrial companies. The firm's 10,000-plus engineers focus exclusively on software-powered innovation for the connected world.

Based in San Francisco, frog, the global leader in innovation and design, is part of Aricent. The company’s key investors are Kohlberg Kravis Roberts & Co. and Sequoia Capital.

நிறுவனம் : Aricent

வேலை :Technical leader

இடம்:Gurgaon

அணுபவம்: 4 – 9 Years

தகுதி: Any Graduate

ஊதியம்: பின்னர் அறிவிக்கப்படும்

விண்ணப்பிக்கும் முறை: Online

Designation: Team Lead

Job Description:

• This is a Leadership Role where you will be leading a Team of L1 Network Engineers. In this role, you will be responsible for Training, Mentoring and Supporting L1 Engineers for Cisco Small Business Products. Typically reports to Team Manager.

 Job Responsibilities

• Responsible for Technical Team Trainings - Product and Process
• Handling Customer escalations
• Assisting Engineers with Technical Queries
  Accepting Collaborations
• Technical Case Reviews
• Backlog Scribbling for Aged Cases
• Mentoring New Hires
• Technical Discussion with L2 Teams to escalate cases.
• Attend BU Meetings and provide Technical Feedback for SBSC Products and Authorize RMA creation.
• Communication of Product Updates and Field Notices
• Training Need Identification and Fulfillment, Lab Setup and Functioning

Salary: Not Disclosed by Recruiter
Industry: IT-Software / Software Services
Functional Area: IT Software - Application Programming, Maintenance
Role Category: Programming & Design
Role: Team Lead/Technical Lead

Skills Required: Linksys, SOHO, Cisco, Netgear, SBSC

Desired Profile:

Minimum Qualifications

• The ideal candidate demonstrates an aptitude and appetite for learning new technologies, evidenced by the ability to expand upon core knowledge. Exposure to supporting Small Business Products and prior work experience of Customer Facing Technical Support for Small Business Products.
•  Good knowledge of Networking , Protocols and Small Business Products(GUI Based Routers and Switches).
• Minimum 4 years and above experience in Trouble Shooting Small Business Products Routers, Switches, WAPs, IP Phones, VPN.
• Strong People Management Skills.
• Ability to handle critical customer issues/problems.
• Able to determine problems and deliver known solutions with a high level of customer satisfaction.
• Ability to analyze Teams Skills and accurately determine, training Needs for the Team.
• Ability to Multitask and Prioritize also exercises judgment within defined procedures to determine appropriate action.
• Good verbal communication skills.
• Strong Coaching Skills.
• Receives minimal supervision.
• Technical Skills Required
• Small Business Products(GUI Based Routers and Switches)
• IP Phones
• Wireless Access pointsVPN Technologies
  
  

PG - Any Postgraduate
Doctorate - Doctorate Not Required

விண்ணப்பிக்க : Click here 

Tweet