Company
Profile:
Amazon.com strives to be Earth's most customer-centric
company where people can find and discover virtually anything they want to buy
online. By giving customers more of what they want - low prices, vast
selection, and convenience - Amazon.com continues to grow and evolve as a
world-class e-commerce platform. Amazon's evolution from Web site to e-commerce
partner to development platform is driven by the spirit of innovation that is
part of the company's DNA. The world's brightest technology minds come to
Amazon.com to research and develop technology that improves the lives of
shoppers and sellers around the world.
நிறுவனம் : Amazon
வேலை : IT Support Engineer
இடம்: Hyderabad/Secunderabad
அணுபவம்: 4 – 7 Years
தகுதி: AnyGraduate
விண்ணப்பிக்கும் முறை: Online
Designation: Technical Support Engineer
Job Description:
This position requires demonstrable hands-on PC hardware,
software and O/S support experience (including installation, configuration and
troubleshooting) with exposure to a wide variety of products, issues and
customer types. You will be the main point of contact for individuals reporting
or highlighting issues with systems or equipment, with Hands-on experience
supporting LAN wiring, Unix, Linux and Macintosh platforms.
Strong analytical skills with demonstrated problem
solving ability.
Previous experience in which high levels of initiative, judgment, and tact have been demonstrated.
In addition, you will need a proven ability to operate in extreme high pressure situations, successfully handle multiple competing priorities and possess a high level of discipline while displaying a high degree of flexibility and professionalism.
Must be willing to work in a fast paced and growing European and global environment where some travel maybe required.
Ability to develop clear, concise documentation.
Experience in procurement, inventory and asset management of IT equipment as well as IT lifecycle.
Superior technical aptitude, written and oral communications skills and experience and the ability to deal effectively with people at different levels and in different situations.
Technical Qualifications:
An advanced understanding of technical issues, both hardware and software.
Linux/Unix system support and ability to write simple scripts in some administrative language.
Active Directory and Windows Server administration. Windows Vista and XP System Support.
A broad understanding of networking technologies both wired and wireless. Port level troubleshooting of Cisco switches and data cabling knowledge.
A good understanding of VoIP technologies
1) Experiences in installation and configuration of Windows 7 or RHEL 5/Ubuntu or Mac 10.6.8 / 10.7 in enterprise environment, as well as the support experience and knowledge of MS Office 2010 or 2007 (mandatory). MCP / RHCE / CCNA level knowledge on client OS is preferred.
2) Basic knowledge of LAN/WAN (EthernetTCP/IT etc.) and related experience (mandatory). CCNA-level knowledge is preferred.
3) Leader experience of 3-5 members, and experience of technical escalation point or mentor
4) Effective communication skills via phone and email in English are mandatory.
5) Business Level English Skills
Possess and demonstrates strong logical-thinking skill, full of intellectual curiosity and high desire for self-development. Ability to come to the best solution by capturing the big picture instead of focusing only on the minor details/issues which only affect us/clients in a short run.
Salary: Not Disclosed by Recruiter
Industry: IT-Software / Software Services
Functional Area: IT Software - Application Programming, Maintenance
Role Category: Technical Support Engineer
Role: Technical Support Engineer
Previous experience in which high levels of initiative, judgment, and tact have been demonstrated.
In addition, you will need a proven ability to operate in extreme high pressure situations, successfully handle multiple competing priorities and possess a high level of discipline while displaying a high degree of flexibility and professionalism.
Must be willing to work in a fast paced and growing European and global environment where some travel maybe required.
Ability to develop clear, concise documentation.
Experience in procurement, inventory and asset management of IT equipment as well as IT lifecycle.
Superior technical aptitude, written and oral communications skills and experience and the ability to deal effectively with people at different levels and in different situations.
Technical Qualifications:
An advanced understanding of technical issues, both hardware and software.
Linux/Unix system support and ability to write simple scripts in some administrative language.
Active Directory and Windows Server administration. Windows Vista and XP System Support.
A broad understanding of networking technologies both wired and wireless. Port level troubleshooting of Cisco switches and data cabling knowledge.
A good understanding of VoIP technologies
1) Experiences in installation and configuration of Windows 7 or RHEL 5/Ubuntu or Mac 10.6.8 / 10.7 in enterprise environment, as well as the support experience and knowledge of MS Office 2010 or 2007 (mandatory). MCP / RHCE / CCNA level knowledge on client OS is preferred.
2) Basic knowledge of LAN/WAN (EthernetTCP/IT etc.) and related experience (mandatory). CCNA-level knowledge is preferred.
3) Leader experience of 3-5 members, and experience of technical escalation point or mentor
4) Effective communication skills via phone and email in English are mandatory.
5) Business Level English Skills
Possess and demonstrates strong logical-thinking skill, full of intellectual curiosity and high desire for self-development. Ability to come to the best solution by capturing the big picture instead of focusing only on the minor details/issues which only affect us/clients in a short run.
Salary: Not Disclosed by Recruiter
Industry: IT-Software / Software Services
Functional Area: IT Software - Application Programming, Maintenance
Role Category: Technical Support Engineer
Role: Technical Support Engineer
Skills Required:
Networking, CCNA,
Linux, Windows Server Administrator,Switching
Desired Profile:
Education:UG -Any Graduate - Any Specialization
PG - Post Graduation Not Required
Doctorate - Doctorate Not Required
PG - Post Graduation Not Required
Doctorate - Doctorate Not Required
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