Company
Profile:
Wipro Ltd. (NYSE:WIT) is a leading Information
Technology, Consulting and Outsourcing company that delivers solutions to
enable its clients do business better. Wipro delivers winning business outcomes
through its deep industry experience and a 360 degree view of 'Business through
Technology' - helping clients create successful and adaptive businesses. A
company recognized globally for its comprehensive portfolio of services, a
practitioner's approach to delivering innovation, and an organization wide
commitment to sustainability, Wipro has a workforce of 140,000 serving clients
across 61 countries. For more information, please visit careers.wipro.com
நிறுவனம் : Wipro.Ltd
வேலை : Service Delivery
Manager
இடம்: Pune
அணுபவம்: 8 – 13 Years
ஊதியம்: பின்னர் அறிவிக்கப்படும்
விண்ணப்பிக்கும் முறை: Online
Job Description:
The Service Delivery Manager will be the primary resource responsible for the overall quality of service delivery for their assigned customers and for ensuring that superior levels of performance and customer service are achieved. This role will require a person with strong interpersonal skills, a demonstrated ability to build strong relationships in a liaison role with IT personnel at all levels and a willingness to actively participate in crafting and facilitating technical delivery solutions.
Additional responsibilities will include overseeing the
day-to-day operational aspects of the customer relationship, working with the
customer to manage priorities and expectations and addressing ensuring
technical issues are resolved to the customer s satisfaction as required.
This position will require a local presence in Philadelphia at the customer
site.
Principle Responsibilities:
Ensuring that the technical delivery of all services
meets quality, scope and service level requirements.
Ensuring that all changes and other customer service requests
are fulfilled timely and correctly.
Leading problem resolution efforts and post-incident
reviews.
Scoping, planning and managing small or routine projects
within the IT environment.
Building and maintaining strong working relationships
with all levels of Infocrossing and customer IT personnel.
Maintaining a detailed understanding of Infocrossing
service offerings, delivery processes and technical capabilities.
Indentifying, documenting and implementing process
improvement initiatives.
8 - 10 years experience in IT infrastructure related
field, preferably within an outsourcing or managed services environment.
Strong Technical background
Balanced level of understanding and working experience
with the following:
o Windows, UNIX and mainframe technologies
o Autosys
o Exadata
o DB2 and other database environments
o Day-to-day change, incident and problem
management processes
o Reporting and tracking of key operational performance
metrics
Experience in a management role of technical teams
involving both functional and matrix resources.
Proven ability to manage, lead and motivate
geographically dispersed technical teams.
Demonstrated ability to successfully manage and direct
both operational and project-focused resources.
Infrastructure project management experience
desired
Able to function in complex and challenging customer
environments while maintaining the ability to influence change and negotiate
mutually beneficial solutions and understandings.
Demonstrates superior communication skills and the
ability to clearly articulate technology topics within all levels of the IT
department, including senior management (CIO, VP, etc.).
Bachelor s degree or equivalent work experience required.
Industry: IT-Software / Software Services
Functional Area: Other
Role Category: Other
Role: Other
Industry: IT-Software / Software Services
Functional Area: Other
Role Category: Other
Role: Other
Skills Required:
Service Delivery Management,
DB2, Problem Management, Business excellence initiatives
Desired Profile:
Education:UG -B.Tech/B.E. - Any Specialization
PG - MBA/PGDM - Any Specialization
PG - MBA/PGDM - Any Specialization
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