Company Profile:
The Intel Security Group combines employees from McAfee and Intel –
people with security expertise in hardware, software, and solutions into one
business unit focused on building hardware, software, services and end-to-end
security solutions. Intel Security Group sets the stage for new levels of
collaboration and innovation and will drive leadership in the industry by
providing ubiquitous security and identity protection for people and businesses
worldwide.
நிறுவனம் : Intel
வேலை : Enterprise
Technical Support Engineer
இடம்:Bengaluru/Bangalore
அணுபவம்: 3 – 7 Years
ஊதியம்: பின்னர் அறிவிக்கப்படும்
விண்ணப்பிக்கும் முறை: Online
Job Description:
Job Description Job Description:
Provides technical support to field engineers, technicians, and product support
personnel who are diagnosing, troubleshooting, repairing and debugging complex
electro/mechanical equipment, computer systems, complex software, or networked
and/or wireless systems. Responds to situations where first-line product
support has failed to isolate or fix problems in malfunctioning equipment or
software. Reports design, reliability and maintenance problems or bugs to
design engineering/software engineering. May be involved in customer
installation and training. Provides support to customer/users where the product
is highly technical or sophisticated in nature.Qualifications Enterprise
Technical Support engineer (Gateway Security) Objective: Intel Security seeks a
Technical Support Engineer for Gateway Security Products. The ideal candidate
demonstrates an aptitude and appetite for learning new technologies, evidenced
by the ability to expand upon core knowledge. This is a great opportunity for
someone with patience and an empathetic view of the customer to hone their
skills and advance their career providing value to customers while working with
an industry leader in Security technology. Drive customer success and
satisfaction by solving the complex business challenges with Security- Centric
Solutions. Provide a differentiated service experience with customer - relevant
outcomes through integrated solutions and proactive support. Enable Customers
to operate and realize outcomes for solutions by innovative solutions. Role
& Responsibilities: Engineer should be specialized in enterprise gateway
security products like IPS/IDS, Web Proxy, SIEM, e-Mail security, Network DLP
etc. Troubleshoot Security product issues of high complexity by quickly
isolating and resolving issues. Act as a Single point of contact for each
Customer reported Incident (manage, troubleshoot, resolutions) Desired Skills:
3-7 year of experience in Network Security domain. Strong customer-focus and
problem-solving attitude. Ability to communicate technical information to
non-technical personnel. Strong understanding of TCP/ IP, DNS, SMTP,
HTTP/HTTPS, SSL. Knowledge on OS: Linux, Windows Server is mandatory. Knowledge
on DB will be an added advantage. Working knowledge of handling network down
situations - - this role will be handling S1/ S2 Service. Requests with limited
supervision. Excellent verbal, written communication & Strong documentation
skills. Ready to work on 24/7 support center. Preferred Certifications: CCNA,
CCSP, CEH, RHEL Qualification: B.Tech/M.Tech, B.Sc/Diploma (Computer Science).
Other Locations Posting Statement N/APosition of Trust
Desired Profile:
UG - B.Tech/B.E. - Computers
PG - M.Tech - Computers
Doctorate - Doctorate Not Required, Any Doctorate - Any
Specialization