Company
Profile:
Amazon
Development Centre (India) Pvt. Ltd.
Amazon.com
strives to be Earth's most customer-centric company where people can find and
discover virtually anything they want to buy online. By giving customers more
of what they want - low prices, vast selection, and convenience - Amazon.com
continues to grow and evolve as a world-class e-commerce platform. Amazon's
evolution from Web site to e-commerce partner to development platform is driven
by the spirit of innovation that is part of the company's DNA. The world's
brightest technology minds come to Amazon.com to research and develop
technology that improves the lives of shoppers and sellers around the world.
வேலை : Technical Support Manager
இடம்: Hyderabad/Secunderabad
அணுபவம்: 7 – 11 Years
தகுதி: Any Graduate
விண்ணப்பிக்கும் முறை: Online
Designation: Team Leader
Job Description:
3+ years experience managing a large enterprise client support team
(Support Engineering, IT helpdesk or service desk).
Strong communication and business acumen and the ability to ensure a consistently high level of customer satisfaction.
In-depth knowledge of client operating systems, including Windows and Linux
An understanding of enterprise IT systems such as Exchange and Active Directory, SCOM, SCCM, Lync, SharePoint, DFS, etc. as well as exposure to a wide variety of technical products and issues.
Strong communication and business acumen and the ability to ensure a consistently high level of customer satisfaction.
In-depth knowledge of client operating systems, including Windows and Linux
An understanding of enterprise IT systems such as Exchange and Active Directory, SCOM, SCCM, Lync, SharePoint, DFS, etc. as well as exposure to a wide variety of technical products and issues.
Industry:IT-Software / Software Services
Functional Area:ITES , BPO , KPO , LPO , Customer Service , Operations
Role Category:Voice
Role:Team Leader
-(Technical)
Skills Required:
SCOM, SCCM,Technical Support, Client Support , Operating System
Desired Profile:
Education-
UG:Any Graduate - Any Specialization
PG:Any Postgraduate - Any Specialization, Post Graduation Not Required
Doctorate:Any Doctorate - Any Specialization, Doctorate Not Required
Please refer to the Job description above
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